FAQ

Our helmets are made from eco-friendly resin, which is durable, lightweight, and safe for use. This material allows for detailed craftsmanship and ensures each helmet is both collectible and long-lasting.

Yes! Our helmets are fully wearable and designed for comfort. Each helmet comes with a soft inner lining, allowing it to fit most adult head sizes (approximately 50–60 cm / 19.5–23.5 inches). This ensures a secure and comfortable fit for display, cosplay, or photos.

Yes! All our helmets include a soft inner lining to ensure a comfortable and secure fit. This makes them suitable for wearing during display, cosplay, or photography.

Our helmets feature high-quality hand-painted details designed for durability. With normal use and proper care, the paint is resistant to fading or chipping. To maintain the best appearance, we recommend avoiding harsh chemicals, extreme heat, and prolonged direct sunlight.

All our product photos are taken from the actual helmets you will receive. While we strive for accurate representation, slight variations may occur due to hand-painted details and lighting. Each helmet is unique, making your piece truly one-of-a-kind.

No, these helmets are not officially licensed. They are fan-designed, highly detailed replicas created to closely resemble the original designs. Each piece is crafted with care for display, cosplay, and personal collection.

Yes! Our helmets are designed to be wearable and comfortable, making them perfect for cosplay, photography, conventions, or display. The soft inner lining ensure a secure fit during extended use.

We take great care in packaging our helmets to prevent damage during shipping. Each helmet is securely packed with protective materials to ensure it arrives in perfect condition. In the unlikely event of damage during transit, please contact us and we will assist you with a solution.

Yes! The prices listed on our website include all duties and taxes. You will not need to pay any additional import fees upon delivery, making your purchase simple and hassle-free.

Shipping times vary depending on your location. Generally, orders are processed within 1–3 business days, and delivery typically takes 7–15 business days for most regions. You will receive a tracking number once your order is shipped.

We ship to most major English-speaking and international regions.

Our delivery network currently covers:

• United States

• Canada

• United Kingdom

• Australia

• New Zealand

• Most EU countries (Germany, France, Italy, Spain, Netherlands, Poland, etc.)

• Mexico

• Singapore, Hong Kong, and other key international destinations

In short, if you live in the U.S., Europe, or any major English-speaking country, we can almost certainly ship to you.

If you are unsure whether we can deliver to your location, feel free to contact us — our team will check your region and provide the exact shipping availability.

Yes. Once your order has shipped, you’ll receive an email with your tracking number and a direct link to follow your shipment.

You can also track your package anytime through the “Track Your Order” page located at the bottom of our website.

If you ever have trouble tracking your order, just contact us — we’re always happy to help.

If your package arrives damaged, please contact us within 48 hours with photos of the damage. We will assist you immediately and provide a replacement or a suitable solution. Your satisfaction is our priority.

We accept a wide range of secure payment methods, including major credit and debit cards , PayPal, and other common online payment options available at checkout.

Yes. Your payment information is 100% secure. All transactions are shopify processed through encrypted and PCI-compliant payment systems. We do not store or have access to your full payment details.

There are several common reasons why a card may be declined:

Insufficient funds or daily limit reached
Incorrect card information entered
Your bank’s security or fraud prevention system blocked the transaction
The card is not authorized for international or online purchases
We recommend contacting your bank or trying another payment method.

No, we do not charge any extra PayPal fees. You will only pay the amount shown at checkout.

Yes, you can change your address as long as your order has not been shipped yet. Please contact us as soon as possible with your updated address, and we will help you make the change. Once the order has been shipped, the address can no longer be modified.

Yes, you can cancel your order as long as it has not been shipped. Please contact us as soon as possible and we will assist you with the cancellation. Once the order has been shipped, it can no longer be canceled.

Please note that once processing begins, orders cannot be canceled under normal circumstances, as we move quickly to get your items shipped out.
If you need any help, we’re here for you anytime!

Yes! We offer special discounts for bulk orders. If you are interested in purchasing multiple helmets, please contact us with the quantity and details, and we will provide a personalized quote.

No, you do not need to provide any documents for customs. All necessary paperwork is handled on our side, so your order will be delivered smoothly.

While we handle all necessary customs paperwork, occasional delays may occur due to your country’s customs procedures. If this happens, please be patient and monitor your tracking information. We are also available to assist you if any issues arise.

No, you will not need to pay any customs fees. The prices listed on our website already include all duties and taxes, so your order will arrive hassle-free.